Z7Game Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy explains how Z7Game ("we", "our", "Z7Game") collects, uses, stores, and protects the personal information of players who register and play on our platform at z7game.biz. Z7Game is built specifically for Pakistani players, and this policy is written to be understood by Pakistani users in plain, straightforward English.

By creating a Z7Game account or using any part of the platform, you confirm that you have read this Privacy Policy and understand how your data will be handled. This policy should be read alongside Z7Game's Terms and Conditions, which together form the complete agreement governing your use of the platform.

Z7Game takes its data protection responsibilities seriously. We only collect what is necessary, we store it securely, we are transparent about how it is used, and we give you meaningful control over your own information. If you have a question about anything in this policy, our support team is reachable at support@z7game.biz and is available 7 days a week from 8 AM to 11 PM PKT.

2. What Data We Collect

Z7Game collects personal data in three main ways: data you provide directly during registration and account use, data generated automatically by your activity on the platform, and data received from payment processors when you make deposits or withdrawals.

Data You Provide Directly

• Mobile number: Required for account registration. Used to verify your identity, send important account notifications, and for account recovery.
• Password: Stored in encrypted, hashed form. Z7Game staff cannot read your password and will never ask you to share it.
• Full name: Collected if and when identity verification is required for withdrawals above certain thresholds.
• CNIC number: May be requested for high-value withdrawal verification in line with fraud prevention requirements. Stored securely and never shared with third parties except where legally required.
• Referral information: If you joined Z7Game through a referral link, we record which referrer's code was used so the correct referral reward can be applied. The referring player sees only that a new referral was successful — not your personal details.

Data Generated Automatically

• Device and browser information: Device type, operating system, browser version, and screen resolution — used to optimise your experience on different devices.
• IP address: Collected for security purposes, fraud detection, and to understand the geographic distribution of our player base.
• Session data: Login timestamps, session duration, pages visited, features used, and game activity — used to improve the platform and identify unusual account activity.
• Betting and game history: All bets placed, games played, amounts wagered, and results — retained for account record-keeping, dispute resolution, and responsible gaming monitoring.

Data from Payment Processors

• When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, or bank transfer, the payment processor confirms the transaction status and the mobile number or account used. Z7Game records the transaction reference, amount in PKR, method, and timestamp. Full payment credentials are handled by the payment processor and never stored on Z7Game servers.

3. How We Use Your Data

Z7Game uses the data it collects for specific, defined purposes. We do not use your data for purposes beyond what is described here without first updating this policy and notifying you.

• Account operation: To create and maintain your Z7Game account, process logins, and allow you to access all parts of the platform.
• Payment processing: To process PKR deposits and withdrawals via Easypaisa, JazzCash, and other supported methods. Transaction records are maintained for dispute resolution and financial reporting.
• Security and fraud prevention: To detect and block fraudulent account activity, multiple-account registration, bonus abuse, and any suspicious transaction patterns. Z7Game's security systems analyse login patterns, IP addresses, and betting behaviour to protect both the platform and its legitimate players.
• Customer support: To respond to your queries, resolve disputes, investigate complaints, and provide account assistance. Support agents access your account data only when necessary to resolve a specific query.
• Platform improvement: Aggregated, anonymised usage data helps Z7Game's product team understand which features are working well and which need improvement. This analysis does not identify individual players.
• Responsible gaming: Your gaming activity data is monitored to support Z7Game's responsible gaming programme. If your activity shows patterns associated with problematic gaming, Z7Game's support team may reach out proactively. This is done to protect you, not to market to you.
• Promotions and communications: Z7Game may send you notifications about promotions, bonuses, and platform updates via SMS to your registered number. You can opt out of promotional messages by contacting support — this does not affect essential account communications such as withdrawal confirmations.

4. Legal Basis for Processing

Z7Game processes your personal data on the following legal grounds:

• Contract performance: The primary basis for most data processing on Z7Game is to deliver the services described in our Terms and Conditions — running your account, processing bets, paying winnings. Without this data processing, the service cannot function.
• Legitimate interests: Security monitoring, fraud prevention, and platform improvement are conducted on the basis of Z7Game's legitimate business interest in maintaining a safe and functional platform. These interests are balanced against player privacy rights.
• Legal obligation: Certain data retention and identity verification activities are carried out to comply with legal requirements applicable to financial services and gaming operations.
• Consent: For optional data uses — such as promotional SMS messages — Z7Game relies on your consent, which you can withdraw at any time without affecting your use of the platform.

5. Who We Share Your Data With

Z7Game does not sell your personal data. We share data only where necessary and with parties who are contractually obligated to handle it appropriately. The categories of recipients are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer networks, Visa/Mastercard — receive transaction details necessary to process your PKR deposits and withdrawals. Each processor operates under its own privacy policy for data it receives.
• Fraud prevention services: Z7Game uses third-party fraud detection tools that receive anonymised behavioural signals to identify suspicious activity. These services do not receive your full personal profile.
• Cloud hosting and infrastructure providers: Z7Game's platform runs on cloud infrastructure. The hosting provider has access to servers that store platform data but operates under strict data processing agreements with Z7Game.
• Legal and regulatory authorities: Z7Game will disclose personal data to law enforcement or regulatory authorities where required by law, or where we believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

6. Payment Data & PKR Transactions

Given that Z7Game handles real money in Pakistani Rupees, payment data security is a priority. Here is exactly how your financial information is treated on Z7Game:

• All pages on Z7Game that handle payment information are served over HTTPS with TLS encryption. Your browser's padlock icon confirms this on every transaction page.
• Z7Game does not store full payment card numbers on its servers. Card processing is handled entirely by Visa/Mastercard payment gateways that are PCI DSS compliant.
• Easypaisa and JazzCash account numbers are used to route your transactions but are never displayed in full on your Z7Game account screen or in support communications.
• Withdrawal requests are matched to the payment method used for the most recent qualifying deposit. This one-to-one matching is a security control to prevent fraudulent redirection of funds.
• Transaction records (amount, method, reference number, timestamp) are retained for five years in line with financial record-keeping requirements. These records are accessible to you through your Z7Game account transaction history.

7. How Long We Keep Your Data

Z7Game retains personal data only for as long as it is needed for the purposes it was collected, or as required by legal and financial record-keeping obligations.

• Active account data is retained for the full duration that your account remains open on Z7Game.
• Closed account data — including transaction records, betting history, and identity verification documents — is retained for five years after account closure. This retention period exists to comply with financial record obligations and to handle any disputes or investigations that may arise after closure.
• IP address and session logs are retained for 12 months and then deleted or anonymised.
• Support communications (emails, chat logs) are retained for two years after the conversation closes.
• Marketing consent records are retained for three years after consent is given or withdrawn, to document compliance.

When your data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. You can request early deletion of data not subject to mandatory retention by contacting support@z7game.biz.

8. Security Measures

Z7Game maintains a layered security architecture to protect player data. The following measures are in place across all systems that store or process your personal information:

• Transport encryption: All data transmitted between your device and Z7Game's servers is encrypted using TLS 1.2 or higher. Plain HTTP connections are automatically redirected to HTTPS.
• Password hashing: Passwords are hashed using a modern, salted cryptographic algorithm. Even in the event of an internal data exposure, passwords cannot be recovered in plain text.
• Access controls: Access to player data within Z7Game's systems is restricted by role-based permissions. Support agents can access account information necessary for support purposes only; they cannot view full payment details or downloaded sensitive documents.
• Regular security audits: Z7Game's technical infrastructure is subject to regular security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
• Breach notification: In the event of a data breach that affects your personal information, Z7Game will notify you via your registered mobile number within 72 hours of becoming aware of the breach, describing what data was affected and what steps are being taken.

9. Cookies & Tracking Technologies

Z7Game uses cookies and similar browser technologies to operate core platform functions, remember your login session, and understand how players navigate the platform. Here is a breakdown of the types of cookies used on Z7Game:

You can manage cookies through your browser settings. Disabling essential cookies will prevent Z7Game from functioning correctly. Optional analytics cookies can be disabled without affecting your platform experience. Most modern mobile browsers on Pakistani devices (Chrome for Android, Safari on iOS) allow per-site cookie management from the browser's privacy settings.

10. Your Privacy Rights

As a Z7Game player, you have the following rights over the personal data we hold about you. These rights can be exercised by contacting support@z7game.biz — requests are handled within 14 business days in most cases.

11. Minors and Under-18 Policy

Z7Game is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 18. Our registration process requires players to confirm they are 18 or older, and Z7Game reserves the right to request age verification at any point.

If Z7Game discovers that an account has been created by a person under 18, the account will be immediately closed, all funds will be returned to the original payment source, and all personal data associated with the underage account will be deleted as quickly as legally permissible.

If you are a parent or guardian and believe a minor has registered on Z7Game, please contact support@z7game.biz immediately with the registered mobile number so we can investigate and act promptly.

12. Updates to This Privacy Policy

Z7Game may update this Privacy Policy periodically to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made to this policy, Z7Game will notify registered players via SMS to their registered number at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page reflects the most recent revision. The current version of Z7Game's Privacy Policy is always accessible from the footer of every page on the platform. Your continued use of Z7Game after a policy update takes effect constitutes your acceptance of the revised policy.

13. Contact Z7Game About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data on Z7Game, please get in touch with our team directly. We take privacy queries seriously and respond to all requests within 14 business days.

• Email: support@z7game.biz — for all privacy-related requests, please include "Privacy Request" in your email subject line so it is routed to the right team.
• Live Chat: Available within your logged-in Z7Game account for urgent queries regarding your account data.
• FAQ: Our FAQ page covers the most frequently asked privacy questions about Z7Game accounts.

For data deletion or portability requests, please include your registered mobile number (do not include your password) so we can identify your account. All privacy requests are logged and tracked through to resolution.

This Privacy Policy forms part of the agreement between you and Z7Game and should be read alongside the Terms and Conditions. In the event of any conflict between this policy and the Terms and Conditions on a privacy matter, this Privacy Policy takes precedence.